Welcome to our FAQ section!
About eugen!
eugen! is the smart estate agent service from OTTO Immobilien and combines the best of both worlds: Digital features with personal viewings and advice. Our optimized customer journey makes renting and letting easier than ever before!
eugen! focuses on letting large-volume rental apartment projects in the affordable to mid-price segment. For anyone who wants to have an innovative and efficient partner at their side, eugen! is the ideal solution!
Not a project developer, investor, portfolio holder, property manager or similar? Don’t hesitate to contact us anyway at hallo@eugen.at.
OTTO Immobilien is increasingly concerned with the issues of the future and is always behind finding and implementing innovative solutions. This is how eugen! was founded by Dr. Eugen Otto in 2022.
eugen! is an experienced team and also benefits from the full power of OTTO, consisting of over 90 top experts in the background.
You can find all currently available units on our website at www.eugen.immo/en/apartments/ and on the online platforms. It's easy to find your new home this way!
At eugen!, the customer experience for renting and leasing is largely digital. However, we value the personal touch where it is important - during viewings and when answering open questions. We call it "the best of both worlds" - digital and yet personal.
1. Inquire, immediately receive an exposé & book viewing directly online!
2. Visit personally with one of our team members.
3. Easy credit check (express or manual) – online and without waiting!
4. Sign the rental contract electronically – without additional appointment.
5. And into the apartment – it’s that easy with eugen!
For tenants
On-demand online appointment booking, online advice from home, lightning-fast credit checks without paperwork or electronic rental contract conclusion without an additional appointment - these are just a few of the advantages of eugen! What's more, there are no costs for tenants with eugen! This makes it even easier to decide on a new apartment in the future!
Every step that can be completed digitally - booking appointments, online consultations, credit checks and signing rental contracts - can be completed at your own pace in the shortest possible time and with the exception of the acceptance or rejection by the landlord.
You can find our current offers at www.eugen.immo/en/apartments/. The “Book viewing” button on the right-hand side of the apartment of your choice allows you not only to take a closer look at the brochure, but also to book a viewing appointment directly in the brochure sent to you.
This is very easy via our online appointment booking tool. You will find the link directly in your exposé after your request. Choose the slot that suits you best from the available appointment slots. Forgetting a viewing appointment is impossible - eugen!'s reminder will give you a heads up!
An important part of the eugen! team are the "locals". They conduct the personal apartment viewings and are available to answer questions about the property and the local area (hence the name). They are happy to give you a few cool tips on the area! :)
After your viewing, you will receive a personal notification directly and have the opportunity to show your binding interest by means of the credit check. You will be automatically redirected to the online credit check. As soon as you and any other main tenants or guarantors have completed the credit check, nothing more needs to be done on your part. After the landlord's approval, both parties sign the rental agreement (electronically if necessary) and the apartment is officially rented.
Choose between our two options – the digital “Express Check” via our partner FINcredible or the “Manual Check” by uploading your proof of income.
With the Express Check, the check is carried out securely via your bank account login, which gives the landlord yes/no criteria but does not reveal the exact income.
When uploading, you simply upload your proof of income in the upload area. This option is more transparent for the landlord.
You can find more information at www.eugen.immo/en/lease/.
Yes, it is possible to have a guarantor if your own financial resources are insufficient. Please note that the guarantor must be named in the credit check, must complete the credit check positively and may also be included in the rental agreement. As a reference value, the guarantor should earn at least three times the total rent per month.
If you prefer the Manual Check to the Express Check, please upload your proof of income to the upload portal. Please upload the following depending on your personal situation:
- Proof of salary if employed (payslip for the last 3 months)
- Proof of income if self-employed (income tax assessment, annual financial statements, etc.)
- Employment contract or employer confirmation for new employment
- Proof of other income (pension, alimony, support, etc.)
To prove your identity correctly, we only accept a valid passport or identity card. Unfortunately, a driver's license is not sufficient as proof of identity in this case. Please ensure that your documents and details are up-to-date, correct and complete - we are not interested in half-measures, unless they are donuts, which are always welcome.
If this step is also planned by your new landlord/landlady, you will receive the rental agreement in your email inbox after written confirmation. Simply open the document and click on "Start" to enjoy the simple process.
The signature is a "qualified electronic signature" - this is the highest and most secure signature level in Europe. You have to identify yourself once with your ID. This is done via an automatically initiated video identification procedure shortly before signing the document. Please make sure that you are alone in the room during the signing process, have a good internet connection and good lighting conditions and have your ID ready.
No brokerage fees, no hidden costs - that goes without saying with eugen! This makes the decision for your new apartment even easier.
Since our customer experience is very digital, we rely on online consultations instead of a phone number so that we can consciously take time for you and your questions. Book an online consultation with one of our experts directly here or write to us at: hallo@eugen.at.
For landlords/landladies
eugen! combines the best of both worlds: Fast, digital processes and the quality of personal advice and viewings. In the large-volume sector, this is complemented by 24/7 live reporting of the most important KPIs and an unbeatable price-performance ratio for the landlord. More efficient thanks to optimized processes and smart digital tools, coupled with the professionalism and industry experience of OTTO Immobilien, eugen! is the ideal partner.
Due to our optimized processes, we can offer our rental package at an unbeatable price. We will be happy to prepare an individual offer - tailored to scope and needs
At eugen!, everything revolves around the efficient letting of large-volume rental apartment projects - both new builds and existing portfolios. But together with our sister company OTTO Immobilien, we also find the ideal solution for individual apartments or more luxurious units.
With the 24/7 reporting dashboard, it is possible to keep an eye on the rental success of all residential units at all times. All activities, inquiries, appointments, credit checks, etc. can be called up on-demand. In this way, eugen! offers maximum transparency in the letting of large-volume new-build projects.